Ostutingimused

The owner of this online store REFUSEPLASTIC.TODAY is Little Wonders OÜ (reg. nr 14325869), located at Astangu 21/2-51, 13519 Tallinn, Estonia.

 

Validity of contract of sale

The conditions of sale apply to purchaser of goods from the online store between the purchaser at REFUSEPLASTIC.TODAY (hereafter referred to as ‘buyer’) and the online store.

In addition to these terms and conditions, legal relationships arising from the purchase of products from the nurme.eu web store are regulated by the Law of Obligations Act (LOA), the Consumer Protection Act (CPA) and other legislation applicable in the Republic of Estonia.

The online store reserves the right to change the conditions of sale. These changes will be made available on the web page of online store REFUSEPLASTIC.TODAY

 

Product and price information

The prices of the products sold in the online store are indicated next to each product. The shipping fee is added to the price.

The shipping cost depends on the location of the buyer and the shipping method. The shipping cost is displayed when the buyer places the order. All orders within Tallinn are eligible for free delivery.

Prices are valid from the date of placing an order until the expiry of the payment date of the order (5 business days after placing the order). In this case, the contract does not take effect and the order is not processed.

Product information is provided immediately next to the product in the online store.

The online store reserves the right to change the prices at any time. These changes will be made available on the web page of online store REFUSEPLASTIC.TODAY

If the order was placed prior to the change in the conditions of sale or/and in prices, the legal relationship between the buyer and the online store will be governed by T&C applicable at the time of placing the order.

 

Placing an order

To order the desired products, add them to your shopping cart. Fill in all required fields and select the most suitable shipping method to complete the order. To place an order, click on ‘Place an order’ link on the shopping cart page.

You can choose whether you wish to place a single order or do it as a regular customer (provided you are registered as a regular customer with us; you have an option to register as a regular customer at your convenience).

Please fill in all required information on the checkout page and select a suitable delivery method. Fill the information carefully, as the accuracy of the submitted data ensures fast and smooth delivery of your order and subsequent settlement of potential disputes and complaints.

The total cost will then be displayed on the screen. You can pay for your order via online bank transfer or using another offered payment method.

Orders placed via the online store are processed on workdays (Monday-Friday 8:00-19:00). Orders placed after 14:00 on Friday will be processed the following Monday. This does not apply to ‘Pick up myself’ delivery option.

If we cannot deliver the ordered goods due to stock running out or for any other reason, the buyer will be informed as soon as possible, and the money paid (including the shipping cost) will be refunded promptly, but no later than within 14 days of receiving the notification.

 

Contract taking effect

With the contract of sale, the online store undertakes to deliver to the consumer available goods as well as the goods that the online store will obtain in the future and to transfer their ownership to the consumer, whereas the consumer undertakes to pay to the online store for the goods in the amount indicated on the invoice and to accept the goods.

Orders that have not been paid for within 5 business days of being placed will be cancelled by the online store.

The contract takes effect when the transfer of payable amount to the bank account of the online store is completed.

 

Shipment

The buyer bears the shipping cost, the respective information on which is displayed next to the shipping method.

All shipments within Tallinn generally arrive at the destination specified by the buyer within 1-2 business days after the date of contract taking effect. Shipments within Estonia are guaranteed to arrive to the buyer within 3-7 business days after the contract takes effect. All shipments outside Estonia are guaranteed to arrive within 14 calendar days.

We have the right to ship goods in up to 45 calendar cases in exceptional cases, of which the buyer will be promptly notified.

Delivery times indicated on the online store’s website apply from the moment of the contract taking effect, that is, from the moment the online store receives the payment for a given order on its bank account.

In order to avoid delays in delivery, the buyer is required to fill the order forms carefully and submit an accurate and valid delivery information.

Upon the contract taking effect, the online store puts the order together and forwards it to the logistic company for delivery.

The online store does not hold responsibility for a delay in delivery if the order was handed over to the delivery partners on time, but delivery was delayed due to circumstances the online store was not able to foresee or control.

 

Return policy

After receiving an order, the consumer has the right to withdraw from the contract entered into at the web store within 14 days (depending on the products or services the consumer might not have the right to withdraw, in that case, the products and services have to be listed and they must comply with § 53(4) of the LOA.).The standard form of the application of withdrawal is available on the website of this online store.

To be able to return the ordered goods, the buyer must not use them in any other way than necessary to ensure the nature, characteristics and functioning of the goods the same way it would be allowed to test the goods in an actual store.

If the goods have been used for any purpose other than is necessary to ensure the nature, characteristics and functioning of the goods, or if there are any signs or use or wear and tear, the online store has the right to lower the amount refunded in accordance with the decrease in the value of goods.

To return the goods, you must submit a declaration of withdrawal (the form for which is available here http://e-kaubanduseliit.ee/wp-content/uploads/2015/01/JM_m41_lisa1.pdf ) to the email info@refuseplastic.today within 14 days of receiving the goods and indicate ‘Return of goods’ in the email topic.

The buyer must return the goods within 14 days of submission of the declaration of withdrawal or submit evidence that they have given the goods to the carrier within the mentioned period. The client does not have to return goods via the logistics company if the online store has agreed to pick the goods up.

Upon receiving the returned goods, the online store shall return to the buyer all payments received from the buyer based on the contract no later than within 14 days. The returned fee includes transportation fees paid by the buyer; however, if the buyer explicitly chooses a delivery method other than the cheapest option offered by the online store, the online store is not required to compensate the cost exceeding the regular shipping cost.

 

Complaints procedure

The online store is responsible for the non-compliance or deficiencies of the goods sold to a buyer that occur within two years of delivering the goods to a buyer.

If deficiencies occur, the buyer has the right to turn to the online store within two months, providing the invoice of the purchase, by emailing info@refuseplastic.today and including the name of the person who placed the order, phone number, order code and the exact description of non-compliance or deficiency of the product.

Complaints regarding non-compliance or deficiency of a product should be submitted within two months of detecting the deficiency or non-compliance.

All complaints are reviewed, and buyers are contacted as soon as possible, but no later than 14 days after the complaint was received.

The repair or replacement of the defective or non-compliant goods shall be agreed between the online store and the buyer. Costs of repair are handled by the online store. The online store does not hold responsibility for the defects that arose due to a buyer’s fault, either due to improper storage or non-intended use.

If goods bought from the online store have defects for which the online store is responsible and the defects are not subject to a fix as suggested by the online store, the online store will replace the defective goods. If the goods cannot be replaced, the online store shall return to the buyers the payment involved in the contract of sale.

 

Right to appeal.

If the online store has refused to settle a complaint from the buyer or the buyer is not satisfied with the proposed solution and finds that their rights have been violated or interests damaged, the buyer may file a complaint with the Consumer Complaints Commission through the Consumer Protection Board or turn to the court. Consumers can file complaints themselves or through a representative. Information about the Consumer Protection Commission can be found on the website of the Consumer Protection Board. For the settlement of problems arising in the Member States of the European Union, contact the European Consumer Centre.

Force majeure

The online store is not liable for the damage caused to the consumer or for delivery delays if the damage or delay is caused by circumstances that the online store could not foresee or control.

 

Processing of personal data

The online store only uses the personal data entered by the buyer (including name, phone number, address, email, and bank details) for processing order and sending goods to the buyer. The online store forwards personal data to the carrier service provider in order to deliver the goods.

The online store has the right to use the consumer’s residence or email address for sending advertisements and other information (newsletters) to the buyer.

The purchaser is able to opt out of offers and newsletters sent to their email address at any time by letting us know via email info@refuseplastic.today or by following the instructions in an email containing an offer.